Keep it Simpler
Can't travel? Try virtual tours - Part II

Continued from Part I. After the tour, I was holding the painting of the eagle. My mother's initials were etched near the bottom. As I held it, I realized this is the only thing I have of her. She passed away when I was very young. My mind went back to all the street-art we […]

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Can't travel? Try virtual tours

The pandemic made traveling very difficult these days, if not impossible. But there might be an alternative travel experience that can help. Airbnb, Tripadvisor and many other platforms are offering virtual tours that we can enjoy from our own homes. These are online experiences led by very talented hosts who know the destinations intimately, like […]

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Three lessons from a 9 month customer support ticket

Hotels need reliable customer support from vendors. Or they won't be able to perform at their best. Unfortunately, it is not uncommon to hear about hotels struggling and feeling helpless when dealing with some vendors. There must be a better way. In January 2020, The Mangrove Inn (not their real name) got an urgent email […]

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Keep it Simpler.